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Frequently Asked Questions

Have a question that you don’t see here? Please contact us and we will provide the answer

What is an MSRP?

The Manufacturer's Suggested Retail Price, or MSRP, for a new car shows the base price, the manufacturer's installed options with the manufacturer's suggested retail price, the manufacturer's transportation charge, and the fuel economy (mileage).

Affixed to the car window, this label is required by federal law.

What is an invoice price?

A new car's invoice price is the manufacturer's initial charge to the dealer and generally includes freight (also known as destination and delivery).

At RK we’re proud of our No Hassle Integrity Pricing program which can save you 20% to 100% off the difference between the MSRP and the invoice price on most new vehicles.

Can I still get an auto loan with bad credit?

Yes! RK’s terrific finance department can help you get the loan you need.

Buying a used car but have less than perfect credit? Check out RK’s Fresh Start Program to help you get the car you want and boost your credit score too.

What does it mean to be “upside-down” on a car loan?

A borrower is “upside down” on their auto loan when they owe more than the vehicle is worth. One of the key disadvantages of being upside down comes from an insurance perspective. If your vehicle is totaled, your policy may only cover the worth of the vehicle, and not necessarily the full balance of your loan.

Can I return a car after I buy it?

You have seven days (or 1,000 miles, whichever comes first) to take advantage of RK’s Return and Exchange Policy which allows you to exchange the vehicle for another of equal or greater value.

How do you determine the price for your used cars?

RK has adopted the "Blue Book" pricing method (the same one used by insurance companies, the IRS, public auctioneers and the Internet). This simple calculation generates a fair price based on make, model, equipment and miles.

Are all of your used cars inspected?

Absolutely. Every vehicle on our lot must pass a quality Used Vehicle Inspection by one of our service technicians.

What if I find the car I want on your Website?

Call us at 757-486-2222 or simply fill out our Hold That Car! form and you will be contacted by an RK sales representative.

How is car leasing different from buying?

Leasing
Buying
You do not own the vehicle. You get to use it but you must return it at the end of the lease unless you choose to buy it. You own the vehicle and get to keep it at the end of the financing term.
Up-front costs may include the first month's payment, a refundable security deposit, a capitalized cost reduction (like a down payment), taxes, registration and other fees, and other charges. Up-front costs include the cash price or a down payment, taxes, registration and other fees, and other charges.
Monthly lease payments are usually lower than monthly loan payments because you are paying only for the vehicle's depreciation during the lease term, plus rent charges (like interest), taxes, and fees. Monthly loan payments are usually higher than monthly lease payments because you are paying for the entire purchase price of the vehicle, plus interest and other finance charges, taxes, and fees.
You are responsible for any early termination charges if you end the lease early. You are responsible for any pay-off amount if you end the loan early.
You may return the vehicle at lease end, pay any end-of-lease costs, and "walk away." You may have to sell or trade the vehicle when you decide you want a different vehicle.
The lessor has the risk of the future market value of the vehicle. You have the risk of the vehicle's market value when you trade or sell it.
Most leases limit the number of miles you may drive (often 12,000-15,000 per year). You can negotiate a higher mileage limit and pay a higher monthly payment. You will likely have to pay charges for exceeding those limits if you return the vehicle. You may drive as many miles as you want, but higher mileage will lower the vehicle's trade-in or resale value.
Most leases limit wear to the vehicle during the lease term. You will likely have to pay extra charges for exceeding those limits if you return the vehicle. There are no limits or charges for excessive wear to the vehicle, but excessive wear will lower the vehicle's trade-in or resale value.
At the end of the lease (typically 2-4 years), you may have a new payment either to finance the purchase of the existing vehicle or to lease another vehicle. At the end of the loan term (typically 4-6 years), you have no further loan payments.

Do you have any job opportunities available?

Please check the RK Employment Opportunities page for more information on joining the RK team.